1. How does the Noise Terminator work?

Ans: The microphone for most communication systems is based on traditional acoustic induction from sound waves in the air. The Noise Terminator separates the environmental noise from voice via a non-traditional method of sound induction through the vibrations of the throat. The Noise Terminator picks up the voice signals from the vibrations in the users' necks, rather than from the air. The result is clear communication direct from the throat to the microphone without the utilization of air as a medium of induction perfect for boats, convertibles and noisy environments.

2. How does the noise get cancelled?

Ans: One common method for cellular phones is that it "filters" (takes out) frequencies that are outside the range of the human voice. This results in reduced noise but does not truly cancel out background noise. Any sound (noise) that is in the same frequency of the human voice would be heard as well. However, the Noise Terminator does not cancel noise because it does not pick it up. Due to the voice coming from the vibrations in the neck and not from the air, there is no extraneous background noise for the microphone to pick up.

3. How can I optimize the performance of the Noise Terminator?

Ans: While we suggest placing the transponder about 0.5 - 1 inch on either side of your larynx/voice box, the optimal position on the neck to place the Noise Terminator's transponder will vary between individual users. Therefore, each user is encouraged to find his or her own optimal position. Moving the transponder closer to the voice box increases volume but may result with higher distortion. Conversely, positioning the transponder away from the voice box and closer to below the ear will result in a more natural sound. However, moving too far away from voice box, the volume will be compromised.

4. Is the Noise Terminator compatible with my phone?

Ans: Our "Nokia" model headset uses the single-pin 3 step jack and is compatible with almost all recent Nokia phones. Unfortunately, as yet the Noise Terminator is not available for use with the latest phones (such as the 6000 and 7000 series). Our "Sony Ericsson" works with all Ericsson phones released after the T18 as well as all Sony Ericsson phones. They do not work for Sony phones. Sony phones with a 2.5mm jack can use the "Motorola" version. An adaptor is available for Sony phones that do not have the 2.5mm jack (such as Z5 and Z28). Our "Motorola" model headset is compatible with all Motorola models with a hands-free function (2.5 mm jack). It is not compatible with the Motorola FRS two-way radio. Our headset will also work with other brands of phones. They may or may not require the use of an adapter along with the headset. Please consult our Compatibility Table before your purchase. Generally, the Noise Terminator headset (Motorola) is compatible with all brands of phones that have a 2.5mm jack for the hands-free function. Please check models of clients' phones to be sure.

5. Can I use the Noise Terminator headset with my FRS radio?

Ans: The Noise Terminator is compatible with FRS and GMRS radios. Currently, the Noise Terminator is compatible with FRS radios that use:

1. the standard two-pin, two step (one black ring) plugs, such as Cobra and Panasonic.
2. two-pin plugs, three step (two black rings) plugs, such as Kenwood.
3. the one pin (long pin) Motorola Talkabouts.

Unfortunately, the Noise Terminator is not yet compatible with the two-pin Motorola UHFindustrial radios however is compatible with the two-pin Motorola FRS talkabout radios.

6. Will it work with my FRS radio on vox mode?

Ans: Regular headsets have problems picking up sound with the FRS radio on VOX mode if there is excessive background noise (ie if the user is riding motorcycle). The background noise is either so loud that speech cannot be picked up or the noise is constantly being picked up by the headset which means the headset is continually in transmit mode. The Noise Terminator solves this problem as it picks up sound vibrations directly from the throat. It doesn't have a microphone. Therefore, it does not cancel out background noise; it never picks the noise up. Users should be reminded that they should adjust the vox settings on the FRS radio to find the best level of sensitivity.

7. Why doesn't my voice activation function work with the Noise Terminator?

Ans: The Noise Terminator works effectively with the voice activation functions of many cellular phone. However, users must first re-record the voice tag using Noise Terminator. The phone's software will not match the user's voice when using the Noise Terminator with a tag recorded under normal conditions. Further, users are reminded to wait for the signal from the phone first before speaking to activate the voice tag.

8. Does it fit everyone?

Ans: The neckband is flexible but it works best for neck sizes less than 17 inches. The band should fit flush against the back of the person's neck. The Noise Terminator also performs better for people with less adipose tissue on their necks.

9. Does it really work?

Ans: Each Noise Terminator has been subject to stringent quality control checks. Clearercom stands behind its product. We offer a one-year maufacturer's warranty.

10. Will it break easily?

Ans: Clearer Communications uses high quality materials to produce the Noise Terminator. However, the transponder is highly sensitive to force (ie vibrations from the larynx), in order carry the voice signals. Therefore, it will be more susceptible to damage than other parts of the Noise Terminator. Users should not apply force by pressing in that area.

11. There is a very loud beep sound when I use the NT with my FRS radio. How can I get rid of this?

Ans: Press the (+) button while turning on your FRS will remove this loud sound.

12. As soon as I plug it into my radio, the radio goes into VOX transmit mode and never exits.

Ans: Power the radio off and back on again. Or turn the radio off, plug in the headset and then turn the power on.

13. Is the NT compatible with the Chatterbox system or the Nady system?

Ans: Unfortunately we have yet to test the headset with the Chatterbox system or the Nady. We will update this page as we continue our research and development.

14. Can I return anything?

Ans: You may return all headsets within 14 days of the original invoice date.

15. My item is unopened and unused, can I return it?

Ans: Unopened and unused products returned for credit to your credit card will be subject to a 10% restocking fee. Merchandise must be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion. Unopened and unused products returned for in-store credit (issued in the form of a gift certificate) will not be subject to the 10% restocking fee. However, merchandise must still be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion.

16. What about open or used items?

Ans: Open or used products returned to Clearercom.com will be subject to a restocking fee to be determined upon receipt by us. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear will be subject to a 5-80% restocking fee. Use is defined as any attempts to install, fire, wear, wash, or ride. Please call (877)-801-6984 for return authorization number.

17. What is your policy when the customer receives the wrong item?

Ans: If you have received the wrong item and wish to return it for credit, we will credit you the full amount paid for the item and the return shipping. We cannot send out call labels.